21 May MyNHS Wallet

• App that functions as platform to help patients to manage and access their health information.​
• Overview of the most used functionalities by end-users (e.g. appointment scheduling, request for chronic medication)​,
• The importance of doing some benchmarking to understand what is happening outside and within the country, and then to adapt it to your own reality.
• Enablers​:
• International standards​
• Promote and disseminate the usage of digital services ​
• Well-structured digital system already in place​
• Channel (direct or indirect) to get citizen feedback​
• Channel (direct or indirect) to get healthcare professionals’ input ​
• Strong authentication method​
• Barriers:​
• Fragmentation of the information (local vs national)​

Digital literacy in the population (partly, culture-related) ​

• Strong authentication method (partly, culture-related)​

Interview summary