MyNHS Wallet

  • App that functions as platform to help patients to manage and access their health information.​
  • Overview of the most used functionalities by end-users (e.g. appointment scheduling, request for chronic medication)​,
  • The importance of doing some benchmarking to understand what is happening outside and within the country, and then to adapt it to your own reality.
  • Enablers​:
  • International standards​
  • Promote and disseminate the usage of digital services ​
  • Well-structured digital system already in place​
  • Channel (direct or indirect) to get citizen feedback​
  • Channel (direct or indirect) to get healthcare professionals’ input ​
  • Strong authentication method​
  • Barriers:​
  • Fragmentation of the information (local vs national)​

Digital literacy in the population (partly, culture-related) ​

  • Strong authentication method (partly, culture-related)​

Interview summary


Shared Services of the Ministry of Health, E. P. E. (SPMS)





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