03 Nov The Hub listens to the needs and expectations of different stakeholders to better tailor its services
Last 23rd October the European Innovation and Knowledge mHealth Hub held a digital working session with a sample of stakeholders entitled “Your views on the European mHealth Services”. The first event aimed to define demand-driven services which might be useful to the mHealth community, by involving potential different stakeholders (potential users, contributors, promoters or sponsors) to co-develop the Hub service portfolio and to understand their needs and expectations from the Hub to better tailor the services and offer added value to the community.
The event – which is part of the Work Package 4 of the Hub project: “Capacity Building and operationalization of the Hub” – brought together 30 participants, who were representatives from governments (Hungary, Czech Republic), industry associations (MedTech Europe), healthcare professionals and providers (Absym Belgium, Region Jämtland Härjeladen, European Forum for Primary Care), insurers (Estonia Health Insurance Fund, Kazakhstan Ministry of Health, North Macedonia Health Insurance Fund, Catalan Health Service, AOK Rheinland), innovation hubs (DHI Scotland, Starthubs Holland, Digital Health and Innovation Austria) and developers (Kinetikos).
The session was divided into three different blocks, to address different topics where the Hub should concentrate efforts to offer its services: access to expert information; implementation support; and networking, matchmaking and knowledge exchange. Throughout the discussion there were different areas that presented a potential need for services. They will be taken into account in the work of the Hub and they will provide a valuable input to build services.