User-centred design in telemedicine services

Role this area should play in the mHealth space
A user-centred design approach enables digital health to be inclusive, catering for user needs and designing to optimize the user experience.
Current challenges and limitations
  • Robust user-centred design frameworks that allow digital participation and contribution from users, especially relevant in times of a pandemic
  • Inclusive representativity of stakeholders, with special attention to vulnerable and under-represented group of users
  • Systematic implementation of established standards of usability and accessibility
What benefit could this bring to adopters of this innovation?
Enabling the development of user-centred design mHealth services for a more inclusive European market
How does it contribute to major EU policy priorities? (e.g. EHDS, COVID-19, DTHC etc.)
The innovation described above are evidence that user-centred design and deployment of telemedicine services can support EHDS, COVID-19 and DTHC. User-centred digital health services at scale are at the core of digital health interventions in European regions, providing an essential health service in the pandemic period.




Approach or solution Deploy innovative telemedicine services trialled in 15 regions to guarantee aggregation of data and comparability of results. The services implemented were: life-long management of diabetes, short-term follow-up after hospital discharge for COPD patients, and remote monitoring of congestive heart failure. More than... ...

What is on the horizon?
Regional initiatives are building up on the success of the initiatives mentioned above.





Telemedicine, telehealth, user-centred design, e-inclusion, accessible service